Sorry? I don't buy it!

Have you noticed how the new media age has perverted the simple word 'Sorry'?

When someone comes under the cosh, they are immediately accosted: 'When are you going to say 'sorry'' for whatever apparent lapse has been discovered. And if the apology doesn't come, the victim is deemed to be guilty 'in the court of public opinion'. And if, like Nick Clegg recently, you do say 'sorry' with apparent sincerity you still get castigated for not saying sorry for the right thing - or something like that.

Consequently, those in the firing line are preparing themselves. They find smart but evasive answers to questions. Worse still, the sorrow that they express owes more to media grooming than to any heartfelt examination of the soul.

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Why control freaks are lazy managers.

I don't know about you but when I hear someone calling a business colleague a 'Control Freak' it never seems to show respect for the indvidual concerned.

Why not? And why does it matter so much?

Most, if not all, of the Control Freaks I have met have had several common characterstics:

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How can one Company get customer relations so right...and so wrong?

Many senior business managers have yet to learn that customer service is about maintaining direct and personal contact, not via box-ticking on remote websites, receiving messages from robots, clicking useless 'Help' buttons, or spending hapless hours in a phone queue. Using new technology simply to cut costs is a remedy for failure in customer relations.

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The 'Arc de Triomphe' style of management - why it will not work for your business

What has the Arc de Triomphe got to do with the way you manage a business?

Well, one traveller wittily observed: 'Another well-known Paris landmark is the Arc de Triomphe, a moving monument to the many brave women and men who have died trying to visit it'.

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The Pension Crunch - what does it really mean for your business?

Now that the dust has settled a little bit, it's worth reviewing what the recent Public Sector protest means for businesses up and down the country.

It's all too easy to get emotional about bankers (fat cats who should have been better regulated by governments of whatever colour);

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